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Kim Shanahan, who operates online store Gifts Fulfilled, stacks Get Well Soon boxes in her shop, Thursday, Sept. 8, 2022, in Berlin, Md. This is a fulfillment project for a…Show more
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The Associated Press
NEW YORK — Inflation isn’t only costing small businesses money. It’s costing them customers as well.
At the Bushwick Grind Cafe in Brooklyn, New York, Kymme Williams-Davis has raised prices and switched to different types of goods to keep up with the rising costs of milk, coffee, paper goods and plastic, as well as shortages of items such as paper cups and plastic lids. She hasn’t experienced anything like this since opening in 2015.
Williams-Davis says she has lost nearly half of her regular customers. Some have traded down and are buying coffee for $1 at the McDonald’s or bodega on either side of the café instead of paying the $3 she charges.
“If (customers) can get it for a dollar for not that notable of a difference, they’re going next door.”
One customer who had been coming in for years stopped in to tell Williams-Davis he bought himself a coffeemaker.
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